Questions, answered

By bank transfer, card, or mobile money, whichever suits you. Card payments carry a 3–5% processing fee, so we will always show you the cheapest way to pay before you commit. No hidden fees, ever.

A deposit of 25–30% confirms your journey and secures your lodges, guides and tickets. The balance is due 60–70 days before departure. Permits and internal flights, where they apply, are payable in full at booking, and we itemise everything in your proposal.

Yes. We confirm the current entry requirements for your passport, tell you exactly what is needed and by when, and handle the paperwork with you: e-Visas, entry insurance and embassy applications alike. See our visa guide for the destinations we cover.

Emergency air evacuation cover is included on our East Africa trips, so help can reach you from the nearest airstrip. It covers evacuation and hospital transport. You will still need full travel insurance with international medical cover, which most African lodges require, and we will check yours before you travel.

Yes. Halal, vegetarian, vegan, gluten-free and allergy-specific meals can all be arranged with our lodges and restaurants when we know in advance. Tell your travel designer when you enquire and it is built into the journey from day one.

Yes, on request. For clients travelling from Senegal, Côte d'Ivoire and other francophone countries, we arrange French-speaking guides and drivers. Just ask when you enquire.

For peak season (the July to October migration and the December holidays), book two to three months ahead at a minimum; the finest camps fill far earlier. Sports hospitality needs at least 90 days. The earlier we start, the more of Africa is open to you.

Every quote comes with a transparent, itemised inclusions list: accommodation, transfers, guides, park fees and activities, line by line, so you can see exactly what your money buys before you pay anything. Visas, entry insurance and gratuities are normally extra, and we say so plainly.

You'll never travel alone: a guide is with you throughout, and some experiences, such as game drives, boat trips and tours, may be shared with other guests. Your accommodation, though, is always yours alone. You'll never share a room or villa with anyone outside your own party. If you'd like more of your journey to be private, just ask and we'll tailor it for you.